Effective communication in the workplace (The Open University)

Many of the problems we encounter in the workplace result from poor communication. Whether we are frustrated by a lack of information from senior managers or worrying about how to break bad news to a colleague, communication is often at the root of the issue and the solution. By learning how to communicate more effectively, we can stop problems from escalating and make the workplace a more efficient and harmonious environment. We can also present ourselves more positively, both to existing colleagues and future employers during the job application process. This free course, Effective Communication in the Workplace, explores the importance of communication as a skill in the workplace. It aims to increase your understanding of communication skills and to help you to consider how others could perceive your communication. You’ll cover areas such as verbal and non-verbal communication, written communication and using your communication skills in challenging and diverse situations. You’ll also look at possible scenarios for communication in the future, ranging from remote working to virtual reality. Each week you’ll have an opportunity to reflect on your communication skills, setting goals to improve them. Watch the following video in which Lynne Johnson from the Careers Service at The Open University, who you’ll hear from at the start of each week, introduces the course.TranscriptEnrolling in the course will allow you to earn an Open University digital badge. Badges are not accredited by The Open University but they’re a great way to demonstrate your interest in the subject and commitment to your career and to provide evidence of continuing professional development.Once you are signed in, you can manage your digital badges online from My OpenLearn. In addition, you can download and print your OpenLearn statement of participation – which also displays your Open University badge.This course is accredited by the CPD Standards Office. It can be used to provide evidence of continuing professional development and on successful completion of the course you will be awarded 24 CPD points. Evidence of your CPD achievement is provided on the free Statement of Participation awarded on completion. Please tell us more about your Continuous Professional Development (CPD) and personal skill development! We would appreciate a few minutes of your time to complete this survey and tell us about yourself and your experiences of CPD and lifelong learning. The Open University is working in collaboration with the CPD Standards Office in a national study to understand more about individual professionals’ experiences, perceptions and practice for adult skill development. Find out more here  cpdstandards.com/research. By participating in this high-profile research, you will be contributing to scientific knowledge about adult skill development and how we can develop successful future careers. Participation is confidential and voluntary and we will not pass on your details to others.